Outdoor Research
  • Customer Service
  • Seattle, WA, USA
  • Seasonal

Outdoor Research is looking for an energetic, customer focused individual to join the Customer Service team on a seasonal basis from mid September through February. This position reports to the customer service manager and works closely with the customer service lead as well as the rest of the CS team.  Customer service specialists handle all consumer and pro purchase phone and email inquiries about products, orders, returns and warranty claims.  We focus on doing this in a timely, accurate and professional manner. 

We pride ourselves on having some of the best customer service around.  The ultimate responsibility of the customer service specialist is to deliver an extraordinary experience to all of our internal and external customers. 

QUALIFICATIONS:

  • College Degree or equivalent experience
  • Strong organizational and problem solving skills, flexibility and the ability to work independently
  • Familiarity with Outdoor Research Products or with the outdoor industry a plus
  • Good computer skills with spreadsheets, word processing and MS Office Suite
  • Strong teamwork skills
  • Self-managed and self-motivated
  • Ability to maintain excellent attendance and punctuality record
  • Excellent communication skills

DUTIES:

  • Respond in a timely, professional and positive manner to all forms of inquiries regarding orders from direct sales and Outdoor Research products, including but not limited to product availability inquiries, product information, shipping status, warranty/returns, etc.
  • Assist customer in all warranty related inquiries; gather all info from customer, build RA in the system and set them up with a comparable replacement product.
  • Provide detailed input to customer to find the best product for their needs and help them build their order
  • Through communications from Ecommerce Marketing and Sales managers, keep up to date on all site deals and promotions; communicate details to customers as needed
  • Process returns and exchanges per department procedures, using proper codes to categorize reason for return correctly.  Proactively communicate persistent quality control issues within the department and to other departments as necessary.
  • Prioritize daily tasks and projects to accomplish job duties on time and with a high level of accuracy.
  • Gain in-depth knowledge and understanding of all Outdoor Research products and the brand story through participation in on-site and off-site product training events and clinics.

INTERACTIONS

This position primarily interacts with the following internal departments:

Sales, Company Retail Store, Information Systems, Quality Assurance, Accounting, Product Development

This position primarily interacts with the following external persons or agencies:

General and Pro Purchase customers

NOTICE: In addition to the above responsibilities, all employees are expected to use company time conscientiously and comply with departmental attendance standards. The above job profile does not include all essential and nonessential duties of this job.  All employees with disabilities are encouraged to contact the Human Resources Department to review and discuss the essential and nonessential functions of the job.  An applicant with a disability can evaluate the job in greater detail to determine if she/he can safely perform the essential functions of this job with or without reasonable accommodation.

DISCLAIMER: Job profiles are not intended, nor should they be construed to be, an exhaustive list of all responsibilities, tasks, skills, efforts, working conditions or similar behaviors, attributes or requirements associated with a job.  A job profile is intended for the purpose of acquainting a person with a brief overview of the position's general direction and scope.

Outdoor Research
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