Outdoor Research
  • Information Systems
  • Seattle, WA, USA
  • Full Time

POSITION SUMMARY:  Responsible for providing technical assistance and support to OR computer users related to systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solutions.


  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Write training manuals.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.


  • Windows 7, Mac OS X, Google Collaboration Apps and Office 365
  • Active Directory maintenance and Exchange Server maintenance
  • Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
  • Client PC connectivity - ethernet, TCP/IP and VPN
  • File server knowledge
  • Experience with Kaspersky desktop security products
  • Strong customer service and troubleshooting skills
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users
  • 2 years+ experience working in a Windows/Mac environment
  • Must be able to communicate easily and clearly in English (delete this line for jobs not requiring this).
  • Must be able to legally work for any employer in the United States of America


This position primarily interacts with the following internal departments: All users of computer resources

This position primarily interacts with the following external persons or agencies: Hardware and software vendors, independent contractors



  • Initiative effectively promote new ideas, accept responsibility beyond the stated job, and be willing to volunteer for additional activities
  • Network/Relationship Building establish an effective network that allows direct and immediate access to coworkers with technical/specialized expertise; must be willing to share own knowledge with those in need
  • Communication Skills present ideas persuasively in written and oral form
  • Teamwork Effectiveness assume joint responsibility for work activities, coordinate efforts, and accomplish shared goals with coworkers
  • Perspective understand role in its larger context and take on other viewpoints, such as those of customers, users, management, team members, or suppliers
  • Self-Management regulate work commitments, time, performance level, and career growth
  • Fellowship help management accomplish organizational goals and think independently rather than relying solely on managerial direction
  • Organizational Savvy navigate the competing interests in an organization, be they group or individual, to promote cooperation, address conflict, and get things done
  • Ability to meet schedule and attendance requirements

PHYSICAL REQUIREMENTS:  Use of keyboard, mouse, monitor, sitting, bending, stooping, crawling, standing, reaching, lifting up to 50 pounds, kneeling, walking up and down steps, using ladder, etc.

WORKING CONDITIONS:  Office and production environments. May include working in enclosed spaces or at heights

Outdoor Research
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